There is no doubt that the outbreak of the coronavirus has been one of the most monumental events this world has experienced. The spread of the virus disrupted supply chains, crippled economies, and left many dead. The dangerous nature of the virus prompted several governments to react, however, these governments continue to struggle with the virus.
In all of this, there is a particular tool that has proven extremely useful in the struggle against COVID and that is ‘Contact Tracing”. F.H. Cann & Associates is one of the companies that offer this service.
Although F.H. Cann & Associates specializes in developing a contact center, loan servicing, financial recovery, and business process outsourcing solutions. The company decided to start offering contact tracing services in the wake of the virus.
We were able to secure an interview with a spokesperson from the company and we discussed contact tracing as well as the rationale behind the company’s decision to offer this service.
What exactly is contact tracing?
Contact tracing has been a veritable tool to slow the spread of the coronavirus. The way it works is that once a person infected with the virus has been identified, the health officials carry out contact identification.
This means the identification of people the patient has recently been in close contact with. Such persons are then listed as contacts and are informed about their status.
These contacts are then given directives to take precautions to prevent the further spread of the virus. These precautions could include self-quarantine, testing, and observing symptoms.
Tell us about your company’s contact tracing service
F.H. Cann & Associates, by virtue of its regular services, have access to loads of data. This serves as the core of our contact tracing services. Thus, we leverage our present business infrastructure to obtain important COVID data, then we can circulate this information to relevant agencies. This way, we can slow the spread of COVID.
Why did your company decide to start providing contact tracing services?
Well, we recognized that the spread of COVID and the existence of a pandemic affects everyone in society, including our clients. The economic effects of the virus have also been nothing short of disastrous. Thus, we decided that the period of the pandemic was a time for every individual and company to come together and come up with solutions that can help keep the virus under control.
Our contact tracing services are some of our ways of doing this. Also, the position of F.H. Cann & Associates Inc. makes it a suitable company for this kind of service. We have the business experience, the staff, and the call center infrastructure to effectively provide this service. Furthermore, we have the advantage of several years of working experience with the government both federal and state.
Tell us some of the solutions incorporated into your contact tracing service
Some of the solutions we provide include proactive calls with people who have been infected with the virus as well as people who may have been in contact recently with an infected person. We also conduct surveys on the telephone. Also, we provide other channels of communication such as letters and emails to pass important information to recipients.
How would you say contact tracing has impacted the pandemic?
We believe contact tracing has been immensely beneficial in the struggle to slow the virus. It has also helped authorities understand how the virus is being transmitted to people. Furthermore, it provides accurate data that healthcare organizations can rely upon in the fight against COVID.