In the last few years, a growing number of businesses around the world have implemented AI technology into their businesses’ day to day operations. As businesses have discovered that AI is critical to their businesses success, in today’s fast paced world, it’s clear that AI technology is here to stay.
To learn about the rise of AI in business, simply continue reading to read about how businesses around the world successfully use modern, innovative AI technology. As well some of the key reasons why AI technology should work in conjunction with traditional customer support teams. As AI support solutions should not replace human customer support teams.
Businesses use AI technology to answer their customers queries:
It’s becoming increasingly popular for businesses to pay for AI software that will allow their business to efficiently answer as many of their client’s questions and queries as possible. In a short time period. As instead of customers having to wait to have their questions answered by a limited amount of support staff, a sizable portion of business’ customers would be able to have their questions answered immediately, by AI.
In a recent survey, 74% of survey respondents claimed that an automated service has successfully resolved an issue, which they’ve experienced with a company.
AI offers quick, efficient results:
In the same survey, 44% of respondents claimed that they were able to receive the solution which they were looking for within just 4 to 6 minutes. In comparison most individuals who ring a customer support team or request an online chat with a real individual, have to wait over 10 minutes to have their call or chat answered by a member of a customer support help desk. Better yet just 10% of respondents answered that they had to wait over 10 minutes for a solution, using AI technology.
AI technology can assist traditional customer support teams:
While AI software can provide customers with quick answers to their queries, 93.5% of individuals would still prefer to speak to a real live individual. Furthermore 91% of individuals expressed that they have felt frustrated while dealing with an AI customer support service. It’s for this reason that AI should never replace human customer support members. After all, we’ve all experienced the frustration of receiving automated chat responses which don’t fully answer our questions and leave us feeling dissatisfied and frustrated.
Instead, AI systems should be used to answer simple commonly asked queries, while human customer support members, should continue to handle more complex queries.
Relying on AI technology could cost your business countless sales:
You may also be interested to learn that 84% of survey respondents would think twice about using AI technology if they only utilized an automated phone service.
So if you’re looking to provide your clients with exemplary customer support, it’s well worth offering AI support solutions as well as traditional call care. services.
While AI technology can help answer some of your business simple, everyday queries, it’s still essential to hire real support staff, who’ll be able to answer more complex questions. Especially as human interaction will ensure that your customers feel valued.