It’s possible you’ve either used or experienced an answering service at some point in your life. As technology continues to move forward, answering services can benefit your company in many different ways.
Global Resources Consultants present the following five ways that an answering service can benefit your small business.
Collecting Leads
Lead collection is critical to linking potential customers with your product/service. We know how difficult it can be to keep up with the influx of phone calls that small businesses receive on a daily basis. With missed phone calls comes missed leads.
It’s known that nearly nine out of ten people will not call you back if you fail to answer the phone. Think of it this way: if you don’t value their time, why would they care to give you business?
With an answering service, you don’t have to do this all alone. The answering services of today capture information exactly as you need it and hand deliver it right to your inbox. This will for sure increase your success. The other great benefit: answering services are working 24/7, around the clock for you.
Processing Orders
As a small business owner, I’m sure you’ve been obligated to take orders in the evenings or even on the weekends. Rather than using all of your precious time, an answering service can handle those orders for you. Since over-the-phone is generally viewed as the quickest and most efficient way to place an order, sales will constantly be processed.
Answering services have ways of inputting orders using either their own custom software or your sales portal.
Brand Integration
Sure, we know you’ve avoided answering services because you think agents pull customers away from YOUR brand. Well, you’d be surprised at how seamless and effective agents of today sound over the phone. Most people will just assume that he/she is working in-house.
Scheduling Appointments
With your busy schedule, you likely don’t have enough time to take calls and manage your own calendar. Answering services can handle the back-end logistical work for you, while you focus on scaling your business.
Reporting Calls
An answering service provides call reports that lay out all of the nitty gritty details of incoming calls. This report includes, but is not limited to, number of calls, duration, geographic location and any end result(s).
Recap
Answering services of today will not only save you time and money, they will also help you collect leads, process orders, schedule appointments and provide great caller insights. This time-saving tool will help you scale your business and earn more profits.
